Yes 4.30 Moving 33 2 Residential customers » To start, stop, or move service or for new construction » To start service » If your account number is not available Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves three different tasks, and for each, you are moving to a new home.1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in.2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill.3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 The IVR was very helpful! All three options (start, stop, and move service) were available in the same menu; I thought this was very helpful and felt relieved that I didn't have to navigate much further. I was pleasantly surprised at how quickly the IVR directs you to a representative. 210788 Functionality 4 I would have loved to be able to complete these tasks through the IVR, although I was happy at how quickly I was able to connect to a representative. When I was on hold, the messaging about accessing usage through the account manager on idahopower.com was useful information, although the term "account manager" seemed a little weird. One thing I really didn't like was that when attempting to start service I was asked to enter an account number. It doesn't make sense that I would have an account number if I'm starting service, so I wish the IVR was a little smarter about that. Overall, however, it was a positive experience. I really appreciated the option to either say or enter my selections. As someone who would most likely make this call from the office in an open cubical setting where others can hear you, I prefer to enter my selections rather than being forced to speak them aloud. 210788 Delivery 4 The overall delivery was good. I could clearly understand what the IVR said and the consistency of the voice is particularly reassuring. When I was on hold, the down power lines ad with background music was a little fuzzy in the recording. The background music that followed the ads was fine (not great, but not frustrating or annoying either). 210788