Yes 3.70 Payment and Billing Programs 233 6 Residential customers » For billing or payment matters » To request a payment arrangement or if service has been disconnected » [Entered account number] » [Entered account number] » [Entered last 4 digits of phone number] » To return to the billing and payment menu » ... Or for ways to pay » For automatic payments Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to enroll in a payment or billing program. Off Navigation 4 The navigation options were clear overall, but it was confusing as to what selection I should make to enroll in autopay. I initially thought it would be located under payment arrangements, but it wasn't, so I had to navigate back and select "ways to pay" instead. Doing so brought me to an autopay option. 210786 Functionality 2 I was unable to learn about programs or program details within the IVR, which was frustrating. Also, it seems like I could only request an application or brochure or cancel autopay through the IVR. I really wish I had the ability to enroll right then and there. I'm inclined to just go online to find out about these programs and enroll because the IVR didn't seem that helpful. 210786 Delivery 5 Delivery was good. Tone of voice and clarity was excellent, and the pace was good too. 210786