Yes
Disconnect Status and Reconnect Service
Hybrid: Press or say system (Ex: Press 1 or say “one”)
No
task_j_sjg.mp3
Off
This scenario involves two different tasks.1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to nonpayment, you want to find out how to have your power turned back on.
Off
Navigation
Anonymous
Was not able to to navigate to an option that let me find out when my power was going to be shut off. After navigating through payment options, I went back to the main menu and tried the option about shutting off service/turning on service and it put me on hold to speak with a representative.
210841