Yes 3.30 Make a Payment 123 6 For South Jersey Gas customer service » For account and payment information » [Entered account number] » If that is correct » For payment information » For credit card and automatic payments by phone » To continue in English » [Entered account number] » If this is correct » [Entered amount of payment] » If this is correct » [If you have been disconnected] If not » To pay with an ATM, debit, or credit card Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to pay your current bill. Off Navigation 3 While it didn't take very long to locate a menu that I felt confident would direct me to making a payment ("account and payment information"), it took far too long to get through the payment process. There were several parts of the process that felt unnecessary. For one, why must I verify my account information is correct? Also, why do I have to enter my account information in both the utility IVR and the payment IVR? 210840 Functionality 3 Overall, I liked that I didn't have to "talk" to the system. I was able to enter my information and be moved along in the process. However, I was frustrated by a couple of aspects of the IVR. It was unclear to me why I would want to call a separate phone number to pay my bill when I was able to stay on the line and make the payment. Furthermore, I disliked having to remember my bill amount when indicating how much I wanted to pay, as my bill amount was not stated to me at the time. 210840 Delivery 4 The voice was easy to understand, but there was a second voice that would repeat the account number or payment amount. A more seamless voice would provide a better experience and sound less like a computer. 210840