Yes 3.30 Moving 30 2 For South Jersey Gas customer service » To turn on, turn off, or to transfer service Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in.2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill.3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 4 I was initially tripped up by the customer service menu. It wasn't intuitive to me that this would take me to an option for starting, stopping, or transferring my service. However, from the customer service menu I quickly found the start/stop service option and was instantly put on hold to talk to a representative. Overall, I appreciated how quickly I was able to locate this option. 210839 Functionality 3 Although I appreciated how quickly I located the moving menu, I was frustrated to not have my expectations set by the IVR once I was on hold for a representative. Without being told the estimated wait time, I didn't know if I would be on the line for 2 minutes or 20 minutes! If the wait time is long, I like when companies have an option to get a call-back. My time is precious! Furthermore, in an ideal world, I would have liked to complete this transaction through the IVR, without having to speak with someone. 210839 Delivery 3 The voice and pacing were satisfactory. No complaints! I found the hold music really annoying though. Either choose better music or don't have music playing on the recording. 210839