Yes 4.30 Last Payment Received 60 3 For South Jersey Gas customer service » For more options » To return to the main menu » For account and payment information » [Entered account number] » If that is correct Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to confirm that the utility received your most recent payment. Off Navigation 4 The path to payment information was rather straightforward (customer service, then account and payment information), but it took more time because there was some disturbance in the line and I did not hear the option for account and payment information. That's why I had to go to more options and then return to the main menu to find the option. Not sure if the problem is in my phone or if the call was breaking. But since I found the option the second time, I was not very frustrated. 210835 Functionality 4 I found this feature very user-friendly. The account had a balance due, but I could confirm that my last payment was received. It also mentioned my past amount, payment date, and the next meter reading date, all of which was useful. I liked that when I entered the account number using the keypad, it verified the information. That was very reassuring. Overall, I found it easy to check whether I had an outstanding balance or my payment was received. My only suggestion is that there was some silence after I verified the account number and the information was presented to me, so for a moment I thought I lost the connection. This silence could be replaced with message saying, "Please wait while we retrieve your information." 210835 Delivery 5 I liked the delivery style. The tone was friendly and the pacing was appropriate to understand the information. Overall, I am pleased with the delivery of the IVR. 210835