Yes 4.00 Moving 47 3 for everything else » if you are calling to set up a new account » my home » stay on the line Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_h_peco_1_0.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 4 It was fairly easy to get to the option; things made sense and I did find the option on my first attempt. I was surprised, however, that on the main menu “start/stop service” wasn't immediately an option. Instead, I had to select “everything else” and then hear another list of branching options. 211201 Functionality 3 The functionality also worked well for the most part. I was given multiple authentication options, the IVR understood my choices, and it was pretty smooth. The main drawback to me was being blitzed with a whole spiel on my energy provider options and rights as a resident. I wasn’t prepared for that and glazed over. I was also surprised to be transferred to a customer service agent as a normal procedure (and put on hold) instead of simply being able to start service automatically through the IVR. 211201 Delivery 5 The voice and the pacing were fine. Everything was clear and easy to understand. 211201