Yes
3.70
Payment and Billing Programs
145
7
For everything else » To access your account using your account number » Yes [if account number is correct] » Yes [if street name is correct] » payment options » for more payment options » for autopay
Hybrid: Press or say system (Ex: Press 1 or say “one”)
No
task_f_peco_4_0_0.mp3
Off
You want to enroll in a payment or billing program.
Off
Navigation
4
This one was a bit more involved to find the feature, and was a much lengthier process than I would have liked, but it got me where I needed to be. Perhaps cutting down on the account access information would have helped.
211199
Functionality
3
Functionality was fine. I was allowed to authenticate in multiple ways and felt confident I was going down the correct path. There were two downsides, though: The first was that I had to repeat myself twice on “payment options” and still the system didn't understand what I said, but—thankfully—on the third try it let me press 2. The back and forth of speaking and pressing a number was confusing. I would rather just use my keypad. Also, autopay seemed to be the only program I could enroll in, which seemed limited. I would have liked more options.
211199
Delivery
4
The tone of voice was pleasant, consistent, and clear. I did find that the long pauses were distracting and would have preferred a quicker pace.
211199