Yes 4.00 Report an Outage or Gas Leak Emergency 11 1 If you smell gas or need to report a gas emergency Hybrid: Press or say system (Ex: Press 1 or say “one”) No
reportgasleak_b_peco_1_0.mp3 Off
task_b_peco.mp3 Off
You want to contact your utility to report a power outage or a gas leak. Off Navigation 4 It was very easy to navigate through the options. Reporting a gas leak was one of the first possible options, after the option to hear the instructions in Spanish, so it was a very fast and easy process to navigate to reporting a leak. It was both logical and quick, and as soon as I selected that option I was immediately transferred to speak with an agent, which was assuring that had there been a real leak, I would have been able to reach an agent quickly. For Report an Outage, the path was similar and also quite easy. I did wish it didn't ask me for my account information for this step, but I still got to an agent quickly. 211195 Functionality 4 This was a very efficient task, and within a few seconds of calling about a gas leak, I was on hold with an agent to report the gas leak. For reporting a power outage, I would have preferred an option to allow me to bypass the account information that it asked for. In an emergency, I'd rather not have that extra step. 211195 Delivery 4 The tone of voice was a tad shrill, but easy to understand and very consistent. I found that the voice was a tad slow, but that in part was what made it very easy to understand what the IVR said. 211195