Yes 3.30 Moving 74 2 Intro messaging and option for Spanish mode » main menu; chose option 2 "residential customer service" » customer service menu; chose option 2 "to start, stop, or transfer service" » was directed to a customer service rep but had to wait on hold Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_h_snohomishpud.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 3 This was easy to find. On the customer service menu, "start, stop, transfer service" is the second of only three options. However, I could not accomplish this through the IVR and, after selecting the menu option, was placed on hold to wait for a customer service representative. It was a little strange that this was part of the IVR but couldn't be done within it. 211932 Functionality 3 It was easy to get to the representative, and I suppose it's nice knowing that I ended up in the right spot because I did choose the "start, stop, transfer" option from a menu. I think if this is the end result, though, I would like to get to it faster. Seems like a lot of time to be in an IVR just to end up with customer service anyway. 211932 Delivery 4 Delivery was good. I preferred the female voice to the male voice. It was a bit more friendly, and I felt like the male voice was lecturing me about scams and I wanted him to stop talking. 211932