Yes 3.30 Reach a CSR 75 2 Welcome and scam warning message » option for Spanish menu » warning about call monitoring » main menu, selected option 2: "residential customer service" » residential customer service menu, selected 0: "to speak with a residential customer service representative" » put on hold, then rung through. Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 4 Navigation was pretty easy, though I think there was too much messaging at the start of the call. By the time I had listened to the scam warning and call-monitoring notice, I was already 40 seconds into the call. Once I got through that, though, I found my way pretty easily and did not have to wait on hold at all. I did accidentally press 3 after hearing the "speak with a representative" option because it was the third option given. However, it was actually option 0, so I had to change after I realized that. I was expecting the numbers to be ordered how they were listed. 211925 Functionality 3 This was easy for me to find. The menu options were clear and I was happy there was an explicit option to speak with a representative, though it might be nice to have it in the first menu rather than the second. Again, the messaging up front was too long and I got a bit distracted and stopped listening after a while. 211925 Delivery 3 I didn't have any trouble understanding the voices in the IVR and I thought they spoke at a good pace. It didn't bother me too much, but there wasn't a consistent voice used throughout the menu. The transitions were fairly smooth except at the very start of the call where I was welcomed by a friendly female speaker and then it immediately switched to a male voice talking about scams in a colder, more direct tone. The sudden change in voice and tone was a bit jarring. 211925