Yes 4.30 Report an Outage or Gas Leak Emergency 52 1 main menu » report an outage » electric outage » residential » all power out » english » enter phone number for location of outage Hybrid: Press or say system (Ex: Press 1 or say “one”) No
snopud_report_an_outage_charles.mp3 Off
You want to contact your utility to report a power outage or a gas leak. Off Navigation 5 The navigation was very clear, especially since "report an outage" was the first initial choice. From there, there were a lot of choices to make, but they were all clear and all made perfect sense. 211926 Functionality 4 Functionality was good for the most part. Everything was easily understandable and I knew what to do at each step. The only reason it wasn't the best possible experience was the long initial preamble/message to customers warning them about utility scams. I can see the rationale here—protecting customers—but it did get in the way of what I wanted to do. 211926 Delivery 4 The voice and pacing was spot on and everything was clear. I also appreciated that the Spanish spoken was legitimate Spanish and not butchered. I was a bit thrown off, though, that the voices switched three times (a female voice, a male voice, and then the outage hotline had a different female voice). 211926