Yes 3.30 Last Payment Received 155 4 Residential customer services » Make a payment/billing information/extend due date » authenticate account » billing information Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_d_snopud_1.mp3 Off
You want to confirm that the utility received your most recent payment. Off Navigation 3 It took me around three minutes to complete my task, which seems too long. The path I took was correct and seemed logical, but just took too long. Also, my most recent payment was part of billing information but I was not sure that I would get this information since it first told me my current balance. 211928 Functionality 3 Since I didn't know what was included in billing options, I felt like I was guessing what I should choose. Billing options should be explained more as to what is included in this menu. This would make the IVR more user-friendly. 211928 Delivery 4 I liked the female's voice as she didn't speak too fast or too slow and sounded friendly, but professional. It was a bit jarring to all of a sudden hear the male's voice about scammers. 211928