Yes 3.30 Payment and Billing Programs 80 5 Residential Account » make a payment » main menu » balance and billing » more options » budget billing option » lengthy description of budget billing » main menu » balance and billing » more options » unexpected bill amount » authenticate with account number or ssn, verify address and enter last 4 ssn digits » given weather-related reasons for high bills » next projected bill amount » estimate based on a remote reading from today Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to enroll in a payment or billing program. Off Navigation 3 I didn't really find anything for payment programs besides payment extensions. I was hoping the make a payment menu option would have something in there like paperless billing or autopay enrollment. The projected bill amount was a nice feature, though not actually program. Budget billing wasn't too difficult to find, though I was unsure where to go from the main menu and ended up in the wrong place. I thought make a payment might have some payment programs but didn't hear anything. Once in Balance and Billing, I also didn't hear anything in the first menu that was helpful for me but "more options" gave me an option for budget billing. I thought the info in this was good but it was really long to listen through just to find out I had to talk with a rep or go online to actually enroll. 212409 Functionality 2 I felt a little lost with this task. It wasn't all that clear where I would encounter payment and billing programs and felt like I was guessing where I was going most of the time. It would be nice to be able to actually enroll in budget billing in the IVR, especially after listening through a 75 second description of the program. I was okay with speaking to a rep but it was a little odd that I got a full description of the program and was then told I could go online or speak with a rep to actually participate. I did really like the projected bill amount feature, even if it's not a program. It was cool that I could get an estimate based on a meter reading from today and that I got weather information as well. 212409 Delivery 5 I liked the delivery. The voice was consistent, easy to understand, and spoke at a good speed. 212409