Yes Service Requests Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_e_floridapowerandlight_1_0.mp3 Off
You want to contact your utility and have someone come and accomplish a service at your home. You want to either set up a time when someone can complete the service or check the status of a service that you have already scheduled. Off Navigation Anonymous I tried to follow a logical path to find a way to fulfill a service request, but couldn't find this option. The IVR did give me all the necessary menu options being -"something else". I felt the navigation options were clear enough that I knew what I needed was not in the options listed so it was best to talk to a representative. I was a little disappointed that even while correctly following the path, it took a minute and a half to even start being connected to a customer service representative. 212408