Yes 3.00 Reach a CSR 60 2 Residential » Something else » said "talk with a representative" » asked for account number or social security number Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_a_fpl.mp3 Off
You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 2 I feel like I found this by accident. I didn't find what I wanted on any of the menus so I just said what I wanted instead and it seemed to work. I would have liked it to be a little more clear that I was going to talk with a rep (ie. an actual menu option). Also, I wasn't able to confirm I was being taken to a rep since I had to authenticate to do so. 212404 Functionality 2 This wasn't a clear option in the IVR and I got there by guessing. The voice recognition seemed pretty good so I thought it might listen to me when I said representative and was glad that it did. I felt like all the menu options were pretty clear, there just wasn't an option for connecting to a representative. 212404 Delivery 5 Delivery was good. The male voice was easy to understand and didn't talk too fast. 212404