Yes 4.70 Account Balance 77 3 Residential Customer » Balance and Billing » Get my account balance » account # or SSN » Balance Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_c_floridapowerandlight_1.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 It did not take me long to accomplish my task and it was easy to follow to IVR options to balance. The options were logically placed and I felt confident I was on the right path to find the balance. I appreciated not having to listen to a lot of menu options to get to my desired task. I had the necessary menu options to find the balance easily. The menu option titles made sense and were easy to understand to find my task. I found the IVR option on the first attempt and felt satisfied during and after the call. 212406 Functionality 4 This task was intuitive and it was easy to accomplish. IVR worked as I would expect and it understood my selections, but didn't seem to always like when I interrupted when the voice was reading the menu options. I felt satisfied with the IVR option and I would use IVR to accomplish the same task in the future. I was given two options for authentication, but ultimately both required knowledge of the SSN. IVR handled the entire interaction and I was given options at the end of the task. 212406 Delivery 5 The voice was clear and not too loud or too soft. He spoke a little slowly, but I prefered that when trying to hear all the options. I understood the voice and the pacing was normal. 212406