Yes Disconnect Status and Reconnect Service Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves two different tasks. 1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to non-payment, you want to find out how to have your power turned back on. Off Navigation Anonymous Overall the navigation was annoying and unhelpful. First, when I called the phone doesn’t even ring, it just jumps to a welcome message that is already partially cut off. The IVR kept cutting out and at times the woman’s voice skipped and I couldn’t hear what she was saying. I pressed the bill selection because I thought that would get me to information on my power being turned on or off, but after navigating through poor options and putting in my account info I could not find it. I was surprised by the limited options under billing and I disliked how long it took the male voice to read back my account number and address. It felt archaic and his inflections sounded like a machine, not a person. I had a difficult time understanding the navigation because the voice had awkward pauses and tones. I had to hang up and try again since there was no way to go back to the main option. For my second attempt I tried pressing Other, but my option was not listed there either. I was surprised I could contact the IVR for tree trimming and change my phone number but not find information about my power being turned on or off. 212819