Yes
Payment Arrangements
Hybrid: Press or say system (Ex: Press 1 or say “one”)
No
task_g_med_1.mp3
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task_g_med_2.mp3
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill.
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Navigation
Anonymous
The menu options were easy to navigate because there are not many options. I was able to navigate to the bill pay option, but there was no way to make a delayed payment. This could be possible by speaking to a representative, but I don’t know for sure. I really wish the IVR mentioned if that was the case.
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