Yes 4.00 Reach a CSR 21 2 Main Menu » speak with the customer service » speak with customer service Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 4 It was easy to navigate to the customer service representative, because the choice was given on the main menu. I was a little thrown when I was given a second menu because I thought I was going straight to a person. However the options made sense (directions, hours, etc.), before giving the option to speak with a representative. Murfreesboro may want to consider naming the call center option from the main menu something different to prepare the customer for a second menu such as additional information and call center. The representative picked up very quickly which is nice that the hold time was not very long. 212810 Functionality 4 I was able to get to the customer service rep without issue. The second menu threw me off a bit, but it didn’t take long to speak with a real person. 212810 Delivery 4 The voice was female all the way through. I thought it was a bit robotic sounding at times, but overall it was easy to understand. 212810