Yes Disconnect Status and Reconnect Service Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_j_epb_0.mp3 Off
This scenario involves two different tasks. 1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to non-payment, you want to find out how to have your power turned back on. Off Navigation Anonymous I went through first the "my account" menu option in which the IVR told me I had an overdue payment and the amount, but there were no options for finding out when or if my power was going to be turned off. I had to return to the main menu and then select "credit options for past due payments," which is not really what I want anyways, but at least I was transferred to a representative. I am assuming that the representative would help me figure this out, although I am pretty embarrassed that I have to speak to a representative about turning on and off my power because I can't afford to pay my bill. 214067