Yes 4.30 Make a Payment 30 3 Service to home -- » Electric Power Account -- » Pay your bill now -- » transferred to representative Touchtone system Yes
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You want to pay your current bill. Off Navigation 5 It was really easy to get to the pay my bill option as it was the second choice in the Electric Power Account menu. I appreciate how fast that was. 214066 Functionality 3 While this was easy to find, I expected to be able to actually pay my bill via the IVR rather than being directly transferred to a representative. It seems like something that would be easy to do entirely on the IVR rather than making me speak to a representative. 214066 Delivery 5 The tone and pace of the woman's voice was good. I could easily understand her and the system easily processed my menu choices properly. 214066