Yes Service Requests Hybrid: Press or say system (Ex: Press 1 or say “one”) No
epb_ivr_taske.mp3 Off
You want to contact your utility and have someone come and accomplish a service at your home. You want to either set up a time when someone can complete the service or check the status of a service that you have already scheduled. Off Navigation Anonymous I tried to find service requests twice. The first time I didn't hear anything relevant on the Electric account menu so I chose 0 for "other items or to speak with a customer service representative". However, I wasn't given any further menu options before being transferred to a representative. So I tried again and thought maybe this would be under "current account information", but this just gave my balance and payment options. I'm disappointed this isn't an option on the IVR. 214062