Yes 5.00 Reach a CSR 55 3 Home Service » Electric Power account » Speak with a customer service representative Touchtone system Yes
task_a_electricpowerboardofchattanooga.mp3 Off
You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 5 Through the IVR it was very easy to go through the menu to select the option to speak with a customer service rep. The menu wasn’t too long and I thought it made sense to list options that could take place in the IVR first before giving the option to talk with a service rep. Overall I was satisfied with the navigation. 214058 Functionality 5 I found it easy to go through the IVR to reach someone to talk with. Selecting the option was responsive to what I wanted. I was prompted the option to complete a survey after the call and then I was transferred and put on hold. 214058 Delivery 5 I found the voice to be clear and consistent throughout the call. The pacing was easy to follow along with. After being transferred I was put on hold and music started to play which was nice. 214058