Yes 4.70 Account Balance 68 5 Home service » Electric power account » Current account information » enter account information » confirm correct account information » Received account balance Touchtone system Yes
task_c_electricpowerboardofchattanooga.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 I thought that navigation was straightforward and it made it easy to find the relevant information I was looking for. The menu options that were presented were clear and logical making it possible to accomplish finding the relevant account information. I thought that location of the information made sense and it did not take much time to get to it. 214060 Functionality 4 I found the task to be user-friendly and the IVR worked as I expected it to. There was only one option for authentication (account number), it would have been nice to have multiple (such as a phone number and/or address) but it didn’t stop me from completing the task. I would feel good about using the IVR in the future to accomplish the same task. 214060 Delivery 5 I thought the tone of the voice was fine and I was glad that it remained consistent throughout the call. I was able to understand everything that was said. 214060