Yes 4.00 Last Payment Received 99 3 Main menu home service » electric power account » current account information » enter account # » confirm account # Touchtone system Yes
task_d_epb_0.mp3 Off
You want to confirm that the utility received your most recent payment. Off Navigation 4 It was easy to find my account information. I had to listen to the whole menus for most of the phone call to make sure that I was selecting the correct menu option, but all of my assumptions for which selection to make were correct. Therefore although there are a lot of menu options, they are fairly intuitive given the other menu options. 214061 Functionality 4 I thought it was very easy to complete these tasks. I like being able to punch in numbers to make a selection. I also liked that it gave me the option to stay on the line if I had a rotary phone in order to be redirected to a representative at the end of the first menu. Speaking to a representative was also offered in some of the other menu options as well which is really nice. It was a bit annoying that the only way to verify my account was through my account number. This would require me to find my account number or bill in order to verify. But I was checking that my bill was paid, so I would probably be looking at my bill anyways. 214061 Delivery 4 The voice was a bit mechanical. I could definitely tell that I was listening to an automated voice. However, the woman's voice was very easy to understand. 214061