Yes 5.00 Service Requests 50 2 Additional options » inquiries regarding tree trimming program Touchtone system Yes
aec_task_e_0.mp3 Off
You want to contact your utility and have someone come and accomplish a service at your home. You want to either set up a time when someone can complete the service or check the status of a service that you have already scheduled. Off Navigation 5 I thought that navigating to this option was straightforward and easy enough. After reaching the second menu for other options the choice I was looking for was clearly stated and then there was a transfer to a live person that could help out with the scheduling and service details. 216943 Functionality 5 I thought the process was easy to accomplish through the IVR. With only going through two menus and having the service clearly stated this was easy to accomplish. Also while there wasn't a lot of information received through the IVR I'm guessing that after being transferred to a live person all of my questions would be answered. 216943 Delivery 5 I was able to clearly understand what was being said and I thought the pacing was fine. 216943