Yes 4.00 Report an Outage or Gas Leak Emergency 10 1 Press 3 (was the first option) to report an outage » Press 3 (for other options if I didn't want to type in my phone number to identify location) » hold on the line to speak with a representative). Touchtone system Yes
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 5 Navigation was simple. Reporting an outage was the very first option, so there wasn't any waiting for the speaker to get through various other options. 216940 Functionality 3 Functionality is a mix bag. Reporting an outage was simple enough, as it was the first option. I expected, once I clicked into that, that there would be an option to report an emergency, but there wasn't. It was only for outages, launching into questions about if I paid my bill on time (which would be frustrating to hear if I'm trying to report something dangerous). Thus, as functionality, I'd suggest changing the first option to "To report an outage or emergency," and then have the submenu have the first option about reporting an emergency. 216940 Delivery 4 The voice was a consistent female, which was easy to the ears. Her tone was a little colder and robotic, but it wasn't completely off putting. 216940