Yes 4.70 Account Balance 40 3 Account information and to pay a bill » type in account number » is this account name correct? Touchtone system Yes
aec_scenario_c_0_0.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 Navigation was fluid and simple. The second option told me exactly that it was where I wanted to be, and from there, it just had me verify who I was. 216941 Functionality 4 It was easy. I liked how after verifying who I was, the system automatically told me what my current balance was, rather than hiding that behind another menu press. My only suggestion is what happens after I type in my account number. It launches into another verification process to press "1" if the name on the account is indeed my own. I found that to be a bit of an eye roll, since I typed in my account number. I think it'd be better if, after typing in my number, it said, "The current balance for the account under the name (name) is: X" That said, I'm not sure if there is a legality reason for making the customer verify their account a second time, in which case, disregard. 216941 Delivery 5 Voice and pacing was good. 216941