Yes 2.70 Make a Payment 40 8 For payment options and account balance » To pay by phone or to hear other payment options » To make a payment by phone » To continue in English » Enter account number » Confirm entry » Enter zip code » Confirm entry Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to pay your current bill. Off Navigation 2 It felt like it took forever to finally pay my bill. There were several unnecessary steps that should be removed. For example, I selected to make a payment, then had to do it again in the next menu. I then had to confirm English (usually you just press 2 for Spanish and English is the default), then had to confirm all verification information. I wouldn't pay my bill over IVR every again and would rather go on the website. 217215 Functionality 3 While all the menus and steps were easy to follow, it wasn't the best functionality. All of a sudden I was switched to Kubra and it didn't say until the second line that this was related to Colorado Springs Utilities. This should be the first thing stated, not the second. I did appreciate being warned that I would need my account number and was given an option to receive it. 217215 Delivery 3 The first voice was good. However, once I was switched to Kubra, it was extremely robotic. This needs to be changed. 217215