Yes 4.70 Moving 20 1 To start, stop, or transfer your service » If you currently have service with Colorado Springs Utilities » Type last 4 digits of SSN » Confirm entry » Confirm address » Transferred to representative Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_h_csu_1_0.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 This was very easy to find as it was the third option on the main menu. The rest of the menu options were easy as well. 217214 Functionality 4 It makes sense to identify whether I'm already a customer or not before verifying my account, especially because if I wasn't a customer, then I wouldn't have an account to verify. However, I'm confused as to the verification option of using my company's tax ID number. In what cases would I need that? Is that for business customers? 217214 Delivery 5 Everything with the IVR's voice, tone, and pace were good. No problems. 217214