Yes 4.70 Payment Arrangements 70 5 For payment options and account balance » To request or verify a payment extension » Last 4 digits of SSN » Confirm entry » Confirm numeric street address » Accept extension Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_g_csu_1_0.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 5 Finding a way to extend when I need to pay my bill was really straightforward. I like how easy this was to find in the phone system. 217213 Functionality 5 Everything worked as I expected it to and the menu options were really easy to follow. I appreciate that I was told when I would need to pay my bill by if I took the extension or I was given the option to pay now. 217213 Delivery 4 It's a little odd that the voice changes when asking to confirm my entries, but both are easy to understand. 217213