Yes 5.00 Report an Outage or Gas Leak Emergency 40 3 For emergency or outage » Report or receive an update about an electric outage » Calling from phone number associated with the outage location » directed to representative Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 5 Reporting an outage was the first option on the IVR which I really appreciated. I also liked that I could then pick which type of outage or emergency I was encountering. This was really easy. 217208 Functionality 5 I appreciated being told about an outage in the daily message so I wouldn't waste my time reporting the outage they are already working on. It was easy to make my way through the menus and it all made sense. 217208 Delivery 5 There were two different female voices (one for all the menu options and another for the daily message), but both were easy to understand and it wasn't too jarring to hear different people. The pace at which both of them spoke was good as well. 217208