E Source Digital Strategy Summit for the Tennessee Valley



NOTE: This event has already taken place. See below for recording and link to download the presentation slides.

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Part 1: Social media

Moderator:

Shelby Kuenzli, Analyst, Customer Engagement Solutions, E Source

Download web conference slides (PDF)

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Part 2: Website design

Moderators:

Heather Hilgenkamp, Lead Analyst, Market Research, E Source

Jeffrey Daigle, Director and Senior Consultant, Customer Engagement Solutions, E Source

Download web conference slides (PDF)

America/New_York Communications External communications Social media Customer experience Strategy Accessibility Make a payment Outages or emergencies Self-service functionality Website design -