NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.

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Download web conference slides (PDF)

For many customers, billing and payment interactions define the customer experience. It may be one of the only communications a customer has with their utility, which is why it’s critical to get it right.

It takes a skilled team to engineer an intuitive bill experience and flexible payment options and then move from vision to implementation. Join us for a one-hour web conference to learn how Nashville Electric Service and Ameren are redesigning their billing and payment experiences with the help of E Source.

You’ll learn:

  • Best practices in reimagining the customer bill to be more intuitive and user-friendly
  • The effects of introducing new and more-flexible payment options on customer satisfaction
  • Technology and vendor considerations when making changes to the billing and payment experience

Speakers:

Kim McCleskey, PMO Manager, Nashville Electric Service

Dan Phelan, Senior Product Owner, Ameren Illinois

Cindy Schweitzer, Vice President of Customer Solutions, E Source

Melanie Wemple, Managing Director, Consulting Solutions, E Source

For more information about this event, please email us or call 1-800-ESOURCE (1-800-376-8723).

America/New_York Billing Payment Customer experience Design thinking Program design Campaigns - Melanie Wemple