Shawn Silzer has spent more than 25 years working in the energy sector. His cross-functional utility operations experience allows him to deliver consulting solutions in the areas of customer experience, journey mapping, and change management. Prior to joining E Source, he was the program manager for smart meter implementation at SaskPower, a vertically integrated utility serving 460,000 customers in Saskatchewan, Canada. In 2014, Shawn led the program through an unprecedented meter product recall and replacement effort, which resulted in media and industry scrutiny from across North America—as well as unprecedented customer engagement. In addition to being responsible for issue- and change-management activities, he managed all employee, customer, and shareholder communications. Shawn’s earlier utility experience included leading teams in the electrical and telecommunications sectors responsible for media relations, marketing communications, strategic communications planning, and corporate philanthropy. In 2011, his team won a Gold Quill award from the International Association of Business Communicators for communications strategy development. Shawn has a BA in journalism from Carleton University in Ottawa. He also has a Prosci change management certification, a Customer Experience Professionals certification, and a Michael Hammer business process certification.