Maureen Russolo draws on her expertise and passion to develop and oversee the delivery of a variety of E Source membership, consulting, and tool solutions in the areas of customer-side management, customer experience, customer journey-mapping, change management, and contact center and self-service enhancements. She is a knowledgeable and highly experienced professional in the energy industry, insurance industry, and consulting practices in these areas as well as in customer relations and strategic planning. Before joining E Source, Maureen worked at Union Gas Limited, developing and implementing the utility’s Customer Experience department. She has also worked for Green Shield Canada, directing all aspects of the organization’s national customer service operations, and as a consultant for Washington Web Architects, working with utility and technology companies to deliver optimal customer experiences while maintaining operational efficiencies. Maureen is a founding member of the Customer Experience Professionals Association, a certified customer experience professional, and a certified change management professional.