Laura Ruff Agard specializes in collecting and analyzing data on distributed energy resources (DERs). In her role at E Source, she conducts voice-of-the-utility and voice-of-the-customer surveys, and then analyzes the data using SPSS and Excel. Using the data from the surveys, Laura writes and creates reports and graphics. Her goal as a market research analyst is to pull together the information utilities need to improve their DER programs and marketing efforts and to help them make a business case for new DER initiatives. Laura earned a BS in mechanical engineering from Colorado State University. She then spent over four years in energy consulting, conducting fieldwork and analysis for rebate and incentive program evaluations.