Chase Berenson is an expert in business process development and organizational change management. His expertise includes business process assessment, audit, and design; policy and fee redesign; staffing plan development; and training program development. He strongly believes that even when the hardware and software are a perfect fit for a utility, the secret of success still lies in the people who make up the organization. By planning for and managing change, utilities will maximize their success in technology implementations. Chase holds a BA in urban studies from Vassar College and an MBA from Louisiana State University.