Amy Esensten leads the strategy of the E Source Customer Experience Strategy, E-Channel, Contact Center Optimization, and Account Management Services. She’s responsible for understanding our customer’s needs and making sure our research helps them exceed their customer experience (CX) goals. Prior to joining E Source, Amy led CX efforts at organizations, including SunRun Inc. where she managed SunRun’s call centers, field service dispatching, and solar photovoltaic monitoring teams. She holds a BS in business management from Colorado State University.