From DSM to CSM: Turning the customer of the future into a future customer
Matthew Burks An E Source white paper

Customer-Side Management™ (CSM™) highlights the strategic importance of demand-side management (DSM) as the critical gateway to a more relevant and trusted customer relationship. It represents the intersection between DSM, distributed energy resources, and customer experience. This white paper explains E Source’s perspective and strategy when it comes to the utility of the future.

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Customer experience Demand-side management (DSM)